Effective Date: February 16, 2026

Website: www.forno.ca

1. Acceptance of Terms

Welcome to Forno Appliances (“Forno,” “we,” “our,” or “us”).

By accessing or using www.forno.ca (the “Website”), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these Terms, please do not use this Website.

2. No Direct Sales to Consumers

Forno Appliances manufactures and distributes home appliances through a network of authorized retailers and dealers.

Forno does not sell products directly to consumers through this Website.

All purchases of Forno products must be made through an authorized retailer or dealer. Any transaction, including pricing, payment, delivery arrangements, returns, or installation services, is solely between the customer and the authorized retailer.

For assistance locating an authorized retailer, please contact us at info@forno.ca.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, and information displayed on this Website are accurate and up to date. However:

  • Product specifications, features, dimensions, and availability are subject to change without notice.
  • Product images are for illustrative purposes only and may not reflect the exact appearance of the product.
  • Colors and finishes may vary depending on screen settings and lighting conditions.

For final pricing, availability, and delivery timelines, please contact an authorized retailer.

4. Orders & Pricing

Forno does not process consumer orders through this Website.

  • Pricing is determined independently by authorized retailers.
  • Promotions and offers may vary by retailer.
  • Inventory availability may vary by region.

Forno is not responsible for pricing discrepancies or retailer-specific policies.

5. Delivery & Installation

Delivery, installation, and related services are arranged by the authorized retailer or their designated logistics provider.

Forno is not responsible for:

  • Delivery scheduling delays caused by retailers or carriers
  • Installation errors performed by third parties
  • Removal or disposal of old appliances unless arranged by the retailer

Customers should inspect products at the time of delivery and report any visible damage directly to the retailer immediately.

6. Returns & Exchanges

Return and exchange policies are established by the retailer from whom the product was purchased.

Forno does not accept direct returns from consumers unless explicitly authorized under warranty service procedures.

Customers must contact their retailer regarding:

  • Order cancellations
  • Return requests
  • Refunds
  • Restocking fees (if applicable)

7. Warranty

Forno products are covered by a limited manufacturer’s warranty.

Warranty coverage, terms, and conditions are outlined in the warranty documentation provided with each product and available on our Website.

Warranty service may require proof of purchase from an authorized retailer.

The warranty does not cover:

  • Improper installation
  • Misuse or abuse
  • Unauthorized repairs or modifications
  • Damage caused during installation or relocation

8. Limitation of Liability

To the fullest extent permitted by law, Forno Appliances shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of use, revenue, or profit
  • Installation or service errors performed by third parties
  • Retailer-specific policies, pricing, or service issues

Forno’s liability is limited to the repair or replacement of defective products in accordance with the applicable warranty.

9. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Layout and design

is the property of CTM Household Appliances Inc. (Forno Appliances) and is protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

10. Website Use

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to gain unauthorized access to Website systems
  • Interfere with Website functionality
  • Copy or exploit Website content for commercial purposes without permission

We reserve the right to modify or discontinue any part of the Website without notice.

11. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

12. Governing Law

These Terms & Conditions are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

13. Contact Information

CTM Household Appliances Inc.
11420 rue Albert-Hudon, Montreal-Nord, QC H1G 3J6, Canada

Email: info@forno.ca
Website: www.forno.ca